Real people, not a maze
Talk to our team – no bots and no runaround.
Contact BitStat
Real help, right when you need it.
Our support team is here for account access, billing, technical issues, and anything else that is on your mind.
3 business days
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Choose the best way to reach us
Private issues go to email. Product talk lives in the communities.
Private issues stay in email
Sensitive details belong in email, and stay there.
English and Ukrainian support
Get help in the language you are most comfortable with.
Before you write
Before you send a message
Short answers to the questions support hears most often.
How quickly will I get a reply?
We aim to reply within 3 business days. Most requests are answered sooner.
Can you help with billing?
Yes. Email us from the address on your account and briefly describe the charge or subscription issue. Never send card details or passwords.
Where should I report a bug?
Use email and include the steps, what you expected, what happened, your browser or device, and a screenshot if possible.
Which languages do you support?
Our team can help in English and Ukrainian.
I connected an account but trades are missing. What now?
Check that the API key is still active and has read access. If it is, write to us with the account name and the date range – we will look at the sync log on our side.
Can I get my data out or delete my account?
Yes to both. Export is available from the journal at any time, and account deletion is one email away – we confirm it in writing.
Do you offer partnerships or media requests?
Write to the same address with «partnership» or «press» in the subject line and it reaches the right person.